Shipping guide

SHIPPING GUIDE

Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.

Dropshipzone is working with three couriers to provide the most efficient delivery service at the most reasonable price.

AUSTRALIA POST

 Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state

 2-10 days

Sending parcels to other states

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

ARAMEX

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex’s website.

A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track the item that is dispatched width Aramex, please visit http://www.aramex.com.au and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or call 131373 for more queries.

TOLL

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

HUNTER COURIERS

Parcel with weigh over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label and you.

will be able to track you items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s

delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is

received by our customer service team. If the delivery is missed, the item will be return to the depot. Our customer service

team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can

track the parcel anytime at https://www.hunterexpress.com.au/home

HOW LONG DOES IT TAKE TO SHIP TO MY CUSTOMERS?

The estimated delivery time frames are:

For customers in VIC, approximately 3 - 12 working days;

For customers in NSW, SA, ACT, approximately 4 - 12 working days;

For customers in QLD, NT, WA and TAS, approximately 7 - 13 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.

Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

For more details, please refer to your Dropshipzone Account-System Updates- Shipping and service updates during the COVID19 pandemic.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick
up your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure
your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES

We try our best to deliver the SKUs to Australia wide, however, there are still a few postcodes that are undeliverable for some SKUs. The extra shipping fee will be charged for some vendor SKUs if the order can be delivered with an extra shipping fee. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Please kindly contact your account executive for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

COVID-19 Shipping Policy

We depots remain open and fully operational during current pandemic restrictions. State and regional COVID lockdowns have caused unprecedented delivery demand. Deliveries into some parts of Greater Sydney are delayed by up to 9 days and deliveries across Greater Melbourne are delayed by up to 4 days.

Greater Sydney COVID lockdown update

As the COVID lockdown continues across Greater Sydney, We remains fully operational and ready to deliver for you.

We are currently experiencing some delays and significantly increased demand. We are working hard to minimise delays.

Please be aware that after an unsuccessful delivery attempt, we will leave a calling card and attempt a redelivery. Please do not come to the depot to collect the parcel.

If your parcel is being delivered to an address which is not currently open (for example, a non-essential business that is closed due to the lockdown), you may choose to arrange a redirection to an alternate address.

Should you have a parcel enquiry or if you would like to arrange a redirection please click here.

 Sydney depot remains open

COVID-related lockdowns are having the most severe impact on our Sydney depot. Many shipments originate or pass through this depot, and we are providing extra resources to help with freight processing.

Helping with prevention

All of our couriers and depot staff adhere to our COVID-safe management plan, which includes contact-free deliveries and enhanced hygiene protocols.

 For business owners – is your address up-to-date?

We cannot deliver to businesses that are closed. If you are a business owner and you are working from home, please update your address with your supplier.

 How to contact us

As a result of the current situation, we are experiencing higher than normal enquiries. Email us: [email protected]

 Parcel Connect

Due to the government’s restrictions in regions across Australia on non-essential businesses, some of our Parcel Connect agents in these regions — those not deemed to be an essential business — may not be open during the stated lockdown periods. In the event that a parcel cannot be dropped off at a Parcel Connect agent, it will be returned to the depot for collection or re delivery.

Free shipping is avaialble only in NSW & Vic metro area based on specifiq products.

Note: Your parcel may take longer than usual to arrive due to COVID-19 disruptions. We've factored this into the expected delivery date.